FAQ

Please go through the following frequently asked questions to expand your knowledge about our procedures and offered services. You can even submit your query at our contact us form and we will ensure that you are provided with with the best answer.

Accident Inquiry

Should I consult the traffic police department after the accident?

Yes, you are required to get the repair permission from the traffic police department.

Should I consult any particular moroor department?

Any traffic police department will be able to serve you.

Can I consult Najm if I’m not the real owner of the vehicle involved in an accident?

You will have to provide the driving authorization letter if the vehicle is an official property of a company or government. This letter should be signed by the vehicle’s owner. However, Najm will attend the accident if the vehicle is the property of an individual.

The traffic police department has attended the accident involving my insured vehicle. Can Najm transfer my case to the concerned insurance company?

No, the concerned moroor has the authority to transfer your case to your insurance company

Najm has attended the accident involving my insured vehicle. How many papers should I obtain from the Najm’s surveyor?

You should receive three papers from your Najm’s surveyor.
- Estimation paper
- Repair approval
- Insurance company paper

Documents

Which official documents are required at the location of accident?

In case of an accident, you should have the following documents with you:
- Vehicle registration
- Active driving license
- Active insurance policy
- Driving authorization letter (if the vehicle is a business property)

If the vehicle information given on the insurance policy doesn’t match the vehicle present at the location of accident, will I be covered by my insurance company?

The vehicle information provided on the insurance policy should match the damaged vehicle.

Najm has attended the accident involving my insured vehicle. Which papers should I obtain from the Najm’s surveyor?

You should receive three papers from your Najm’s surveyor.
- Estimation paper
- Repair approval
- Insurance company paper (for specific cases)

What should I do with the papers provided by the Najm’s surveyor?

1. Obtain vehicle damage estimates from 3 workshops.
2. Consult the traffic police department to obtain the repair approval.
3. Consult your insurance company after 2 working days from the date of accident with the related bills and reference number issued by the traffic police department.

I’ve lost the case receipt for my vehicle. Do I need a replacement for that?

You simply have to call the Najm’s customer care center to find out your case number and date of accident. It is enough to mention these details to your insurance company.

I’ve lost the repair approval for my vehicle. Can I get a replacement for that?

You can have a replacement for both estimation form and vehicle repair approval by visiting one of our branches.

The Najm’s surveyor has given me a single form. How should I know if there are any other forms?


1. You can inquire about the insurance type and liability percentage. The liable person with the third party insurance will be given only a repair approval.
2. If the liable person has comprehensive vehicle insurance, then he will be given only a repair approval.

Can I get a repair permission form from the city different from the location of accident?

Repair permission should be issued from the same city as the location of accident.

How many days does Najm take to submit the necessary documents to my insurance company?

Najm will prepare the necessary case documents and submit them to the concerned insurance company within 2 working days.

May I know why Najm has not submitted my documents to insurance company yet?

Please get in touch with Najm’s customer service representatives to get your queries answered.

How long does it take to get an insurance policy activated?

The insurance policy is activated after 24 hours of application submission.

General

Name a few accidental situations in which Najm will attend the accident?

- Your vehicle had an accident while no one was driving it.
- Your vehicle was damaged by a stone during driving.
- Your vehicle was damaged by a stone while no one was driving it.
- Your vehicle had an accident on the highway, but you couldn’t stop and drove your damaged car to your home.

Should I consult the traffic police department after the accident?

Yes, you are required to get the repair permission from the traffic police department.

Should I consult any particular moroor department?

Any traffic police department will be able to serve you.

Which authorized workshops can provide me with damage estimate quotes?

- Riyadh – Aldairy workshops – Omal Hammam Workshops, Oroba Workshops, Old Workshops.
- Ahsaa – Maarid
- Jeddah: North Jeddah, Car Repair Workshops Chef, Prince Muqren Street Croosing Sultan Bin Salman Street.
- South Jeddah: Car Repair Workshops Chef, Binladen Street, Prince Muteb Kilo 7.
- Remaining cities: All workshops are authorized.

I want to get my vehicle repaired in the same showroom where I bought it from. Can you please tell me the right procedure?

For a new vehicle, a client has to provide his comprehensive insurance that will be redirected to the concerned insurance company. The vehicle will be repaired according to the agreement between the party and his particular insurance company.

Can I get a damage estimate quote from the city different from the location of accident?

Yes, you can receive the damage estimate quote for your vehicle from any city of your choice. However, you should get the estimation form from the same city as the location of accident.

I’m not satisfied with the compensation amount. Can I consult Najm for this issue?

You can consult your motor insurance company to discuss the compensation amount. You can even contact SAMA (Saudi Arabian Monetary Agency) to make a complaint